Solved: Iphone 5 and 4G LTE - really confused :)

Anonymous · ‎11-04-2013

Hi,

Ive just upgraded to iphone 5 and have a few days left to cancel contract in cooling off period....

Im totally confused about the Iphone5 4G issue & would really appreciate some help

Sorry if there are already similar threads to this....

I have spoken to o2 advisor on chat who says iphone5 on O2 will definitely work with 4G LTE.... There is no coverage in my rural area yet - but they said if I visit a place which has 4G coverage (such as central London) - then ill experience 4GLTE on my iphone 5 straight away..

Is this correct? Is o2's iphone5 compatible with 4G after all?

Thanks loads for your help 🙂

Anonymous · ‎11-04-2013

Hi u7c86,

Please drop me a private message with your telephone number. The link is in my signature. I'll try to figure out what went wrong and where it happened.

Cheers,
Leonard

View solution in original post

Anonymous · ‎11-04-2013

No is it not compatible with o2s fourth coming 4g the advisor doesn't know what they are talking about

MI5 · ‎11-04-2013

No they are not, nor will the current one be compatible with O2 when they release 4g as the frequency will be different. I'm not sure where they get this info from but it's dangerous.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎11-04-2013

Band 20 is required for o2 800mhz lte.

The iphone 5 uk version has no support for band 20 so will not work and that is why o2 put the iphone 5 4g promise page http://www.o2.co.uk/4g/phone-promise

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎11-04-2013

Possibly from the useless live chat

MI5 · ‎11-04-2013

@Anonymous wrote:
Possibly from the useless live chat

I believe so.... Consistently giving out the wrong info is dangerous and leads to most of the issues we see on here when "O2 said...... and now I can't" type of problems.... !!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎11-04-2013

http://www.apple.com/iphone/LTE/ note the gsm has no support for band 20 so from the horses mouth to coin a phrase the iphone 5 will not work on any uk network that will use band 20 (all of them) only on the 1800 mhz band ofcom allowed ee to use.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎11-04-2013

I know it's plain to see and yet O2 are either very stupid over this or lying to get sales does rather annoy me

Bambino · ‎11-04-2013

Something needs to be done about live chat giving out misinformation like that. I thought they were being trained up? Looks as if it's all going the opposite way.

I DO NOT WORK FOR O2

Anonymous · ‎11-04-2013

Should have been trained up before being let loose on customers in my opinion

O2

Iphone 5 and 4G LTE - really confused :)

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan