Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0

Iphone 5 No service confusion!

Hi, i cancelled a contracy yday for my 4s to upgrade to this, so got the phone on a new contract today,

after waiting ages for my phone to activate, i got in touch with online chat and they said the number i was given today doesnt exist and it was my old phone number they will use, but didn't make any sense so i called o2 and they said its the new number that will be activated on my phone.

Anyway, will it actually get activated or what? DOING MY HEAD IN!

Highlighted
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Iphone 5 No service confusion!

You may have caused the delay by cancelling which is the same as giving 30 days notice, this isn't necessary as when you upgrade your contract and number is transferred to the new deal.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Highlighted
Anonymous
Posts: 0

Re: Iphone 5 No service confusion!

But i haven't upgraded, i've cancelled the other contract and took out a completely new one