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Iphone 4s lock/ power button unresponsive/ stuck

Anonymous
Not applicable

I've had my iphone 4s just under a year and all of a sudden the lock screen has stopped working. It's unresponsive when I press it, won't lock or unlock and occassionally the phone locks/ acts like the lock button has been pressed spontaneously. Is this something that O2 can deal with or should it be brought up with Apple? 
Any thanks greatly appreciated.

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adamtemp64
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in warranty no charge out of warranty then costs all info on the apple website.

all info here http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone
book appointment http://www.apple.com/uk/retail/geniusbar/
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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just book a genius appointment at your nearest apple store if faulty you will walk out with a replacement phone in about 10 mins
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

Do you know if there's any charge applied by Apple or is it a straight forward exchange? 

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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  • 1316 Solutions
Registered:
in warranty no charge out of warranty then costs all info on the apple website.

all info here http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone
book appointment http://www.apple.com/uk/retail/geniusbar/
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 6
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Anonymous
Not applicable

Thank you very much for all the info. I was digging but I certainly would never have found that page. 
It's still under Apple warranty so they should be able to just replace it and I can get that done on Wednesday.
Thanks again for all your help. slight_smile

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adamtemp64
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no problem if you get it sorted please update the thread.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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