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Iphone 13 is not working with roaming Europe

Ingrid-94
Level 1: Joiner
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on ‎07-04-2022 21:57

on ‎07-04-2022 21:57

Is not working roaming in Europe

 

Hey guys, isn't connecting to the network whilst on data roaming with 3G connection in European countries. It works fine in the UK however doesn't connect in Europe and I've tried in 4 different countries so far. I haven't re-installed it yet as I have so much data on there to back up first. Any ideas? All other apps work fine whilst using roaming. Thanks

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MI5
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on ‎07-04-2022 22:00

on ‎07-04-2022 22:00

@Ingrid-94 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - Change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ssl22uk
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on ‎05-07-2022 00:37

on ‎05-07-2022 00:37

I’m having the same issue. Travelled twice to Spain on both times on Moviestar. When I make a call, it drops from 5G to 3G and then the call fails. 

I’ve returned again today and the same issue. Tried a new SIM, tried manually selecting the network, turned 5G off. It makes no difference. It’s like my phone refuses to use 3G for calling. I’m not sure why it’s dropping from 5G to 3G. It must be a network config as GibTel only drops to 4G  with no issues. 

Very fast data, but not able to make or receive work calls. iPhone 12 works fine. 

No bars on the AC

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