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Level 1: Joiner
Posts: 1
Registered: ‎25-11-2020

Iphone 12 pro max

I order an iPhone 12 pro max and when it came the box was empty with no telephon in it only the cable was in it. How can I contact the O2 about this issue
Level 19: Quirky
Posts: 1,142
Registered: ‎22-04-2017

Re: Iphone 12 pro max

You need to contact O2.
All numbers are in this guide  https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Posts: 112,042
Topics: 564
Solutions: 14,923
Registered: ‎04-04-2012

Re: Iphone 12 pro max

Good luck proving that......
But of course, once reported, the phone will be barred so at least no one can use it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,605
Topics: 576
Solutions: 3,999
Registered: ‎04-01-2009

Re: Iphone 12 pro max

Posts: 112,042
Topics: 564
Solutions: 14,923
Registered: ‎04-04-2012

Re: Iphone 12 pro max

Anyone with the opportunity at this time of year.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)