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Level 1: Joiner
Posts: 5
Registered: ‎19-12-2019
Accepted Solution

Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

My number appears to have ported ok - calls received ok - but the number showing against the data plan or anywhere else is still showing the temporary O2 issued number. I can amend it but it won’t save.
Level 1: Joiner
Posts: 5
Registered: ‎19-12-2019

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

By the way I have powered off and on a number of times and the port went through two days ago.
Posts: 75,323
Topics: 695
Registered: ‎14-01-2013

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

@Zokko 

It usually sorts itself out after a couple of days if you keep rebooting your phone. If it doesn't you need to contact customer services so they can reset your account Guide: How to find help & contact O2 

Hope that helps and welcome to the forum Welcome

*The Game Is On*


Posts: 89,318
Topics: 536
Solutions: 11,673
Registered: ‎04-04-2012

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

@Zokko 

The number in your MyO2 should change immediately. If your MyO2 is correct, don't worry about it, but if that's wrong, call customer service immediately. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎19-12-2019

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

Thanks Cleoriff. I cannot remember any previous port taking so long to align - but this is my first into O2.
I’ll keep monitoring and restarting. 👍
Your welcome is much appreciated too.
Level 1: Joiner
Posts: 5
Registered: ‎19-12-2019

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

Thanks MI5. The number showing in MyO2 is the correct - ported - number.
Posts: 89,318
Topics: 536
Solutions: 11,673
Registered: ‎04-04-2012

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

Nothing to worry about then @Zokko 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎19-12-2019

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

Just to complete this - number changed to ported one yesterday. Thanks to you both.
Posts: 75,323
Topics: 695
Registered: ‎14-01-2013

Re: Iphone 11 eSIM. successfully ported number doesn’t not show under phone number

Great news @Zokko wink

*The Game Is On*