Solved: Re: Ipad on sharing plan - can I use in Europe?

Anonymous · ‎01-06-2017

I have an Ipad which shares data with my pay monthly iphone contract, and has the O2 Travel bolt-on. Back in April it couldn't connect to mobile data in France - I thought that being on shared data meant it would work anywhere my phone worked? Do I need to do something to activate it or am i stuck with using a local sim?

Thanks

MI5 · ‎01-06-2017

I can't find anything in the T&C's that says you can't use shared data abroad and I see no reason why you couldn't.
Tethering and mobile broadband tariffs do not work abroad but as shared data is different you should be OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-06-2017

I can't find anything in the T&C's that says you can't use shared data abroad and I see no reason why you couldn't.
Tethering and mobile broadband tariffs do not work abroad but as shared data is different you should be OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-06-2017

Thanks, will give it a try on my next trip (cust service say they can only address connectivity problems while they are happening)

MI5 · ‎02-06-2017

I am assuming it works OK in UK, so all settings are correct?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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