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Ipad air not in stock

Courtney1240_
Level 1: Joiner
  • 2 Posts
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Registered:

Hi I ordered the apple ipad air in rose gold yesterday when it was in stock, I got a email later that day stating it is now not in stock I was hoping it will arrive before my daughters birthday as its a gift for her, I've looked on your website and it says that your next stock is not over 4 weeks, I've contact someone from your team hoping that I could change the colour as they have it stock but I'm not alloud, they offered to cancel but I have paid £20 upfront, I also don't know when I am paying my bill, will I be paying it before I receive it? I haven't been given much information at all.

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jonsie
Level 94: Supreme
  • 85655 Posts
  • 591 Topics
  • 4583 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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jonsie
Level 94: Supreme
  • 85655 Posts
  • 591 Topics
  • 4583 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

View solution in original post

Message 2 of 2
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