Ipad Pro IOS 13.6 Mobile Broadband SIM

[AndyK1]

Just recieved a mobile broadband for ipad SIM pack.

Follow the instructions that came with the SIM to go to mbb.02.co.uk and register, the number isn't recognised.

Called the helpdesk they told me to sync via iTunes then go Mobile Data -> View Account.

Guess what View Account isn't there, the SIM looks file I have 4G and I've changed the SIM PIM.

Anyone got any ideas ?

[MI5]

Unbelievable!

[AndyK1]

Utter morons, same issue with a new SIM.

I think I got it to work going  to the O2 app after inserting the iPad SIM in my mobile.

https://community.o2.co.uk/t5/Apple/iPad-Pro-2018-new-SIM-can-t-activate-or-top-up/td-p/1189840

[AndyK1]

Guess what still not working, called 202 again, the new number was used previously and cant be used.

This will now be the 3rd SIM card I'll have had sent, O2 are useless.

Why are you sending out unusable SIM cards morons. 

[MI5]

@AndyK1 

Chances are that all numbers are recycled and have been used previously.

You are just getting the run around off O2.

@Marjo @Martin-O2 which Guru's are on duty today to help here?

[Cleoriff]

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@MI5 wrote:

@Marjo @Martin-O2 which Guru's are on duty today to help here?

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It would be helpful to have this info before 8am. @Martin-O2 @Marjo could you devise a weekly rota so we can check at the start of each day?

Currently we are getting this info far too late.

[MI5]

I agree.
We need to help from when we are on duty not when it suits O2

[Martin-O2]

Hey @MI5, @Cleoriff we now have a rota thread that will be updated daily and before the weekend. We'll try to add the advisors as far into the future as possible but shifts can change on short notice. 

You can find the rota here

[MI5]

@O2Waqas 

Can you help @AndyK1 here please?

[AndyK1]

We are in touch via PM / email

[MI5]

Good to hear