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Ipad Pro IOS 13.6 Mobile Broadband SIM

AndyK1
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Just recieved a mobile broadband for ipad SIM pack.

 

Follow the instructions that came with the SIM to go to mbb.02.co.uk and register, the number isn't recognised.

 

Called the helpdesk they told me to sync via iTunes then go Mobile Data -> View Account.

 

Guess what View Account isn't there, the SIM looks file I have 4G and I've changed the SIM PIM.

 

Anyone got any ideas ?

Message 1 of 23
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MI5
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@AndyK1 

For topping up, you can do it through your MyO2 also.

You'll need to register though so you can put the sim in a phone to receive the text for the registration process.

http://www.o2.co.uk/myo2

I did register on mbb.o2.co.uk but I can't remember the last time I logged in there, so isn't really necessary.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 23
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AndyK1
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Can't get mbb or myo2 to work.


@MI5 wrote:

@AndyK1 

For topping up, you can do it through your MyO2 also.

You'll need to register though so you can put the sim in a phone to receive the text for the registration process.

http://www.o2.co.uk/myo2

I did register on mbb.o2.co.uk but I can't remember the last time I logged in there, so isn't really necessary.


 

Message 3 of 23
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MI5
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@AndyK1 

It may just need a couple of days to update your number on the system if it isn't been recognised.

Failing that, give customer service a call Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 23
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LukasB
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Hey @AndyK1 just checking if this has been sorted by now?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 23
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AndyK1
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Hi, it’s still not working, they suggested erasing the ipad so it was fresh out the box.

I’ve restored the ipad from a backup.
Message 6 of 23
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MI5
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It's nothing to do with your iPad @AndyK1 

O2 need to sort your account out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 23
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AndyK1
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I knew it wasn't the iPad, but I was assured by the 02 person I called that a reset would sort it.

 

They seem a bit clueless to be honest.

Message 8 of 23
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MI5
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Unfortunately, they are.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 23
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AndyK1
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Just called again, they tell me the card is for a phone not an iPad, the pack it came in says "Mobile Broadband for iPad" angry_devil

 

New SIM card is on the way.

Message 10 of 23
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