Ipad Pro IOS 13.6 Mobile Broadband SIM
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on 22-07-2020 10:28
Just recieved a mobile broadband for ipad SIM pack.
Follow the instructions that came with the SIM to go to mbb.02.co.uk and register, the number isn't recognised.
Called the helpdesk they told me to sync via iTunes then go Mobile Data -> View Account.
Guess what View Account isn't there, the SIM looks file I have 4G and I've changed the SIM PIM.
Anyone got any ideas ?
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on 25-07-2020 12:54
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on 25-07-2020 12:54
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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28-07-2020 17:59 - edited 28-07-2020 17:59
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28-07-2020 17:59 - edited 28-07-2020 17:59
Utter morons, same issue with a new SIM.
I think I got it to work going to the O2 app after inserting the iPad SIM in my mobile.
https://community.o2.co.uk/t5/Apple/iPad-Pro-2018-new-SIM-can-t-activate-or-top-up/td-p/1189840
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on 30-07-2020 09:08
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on 30-07-2020 09:08
Guess what still not working, called 202 again, the new number was used previously and cant be used.
This will now be the 3rd SIM card I'll have had sent, O2 are useless.
Why are you sending out unusable SIM cards morons.
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on 30-07-2020 09:13
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on 30-07-2020 09:13
Chances are that all numbers are recycled and have been used previously.
You are just getting the run around off O2.
@Marjo @Martin-O2 which Guru's are on duty today to help here?
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on 30-07-2020 09:55
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on 30-07-2020 09:55
@MI5 wrote:@Marjo @Martin-O2 which Guru's are on duty today to help here?
It would be helpful to have this info before 8am. @Martin-O2 @Marjo could you devise a weekly rota so we can check at the start of each day?
Currently we are getting this info far too late.
Veritas Numquam Perit
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on 30-07-2020 09:58
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on 30-07-2020 09:58
We need to help from when we are on duty not when it suits O2
![wink wink](/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png)
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30-07-2020 10:04 - edited 30-07-2020 10:07
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30-07-2020 10:04 - edited 30-07-2020 10:07
Hey @MI5, @Cleoriff we now have a rota thread that will be updated daily and before the weekend. We'll try to add the advisors as far into the future as possible but shifts can change on short notice.
You can find the rota here
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 30-07-2020 10:38
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on 30-07-2020 10:38
Can you help @AndyK1 here please?
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on 30-07-2020 10:40
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on 30-07-2020 10:40
We are in touch via PM / email
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on 30-07-2020 10:40
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on 30-07-2020 10:40
![slight_smile slight_smile](/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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