For reference, for anyone currently tring to pay O2 some money in exchange for data via an iPad Mini.
I found it to be impossible!
Any thought, help or suggestions are welcome.
Transcript of recent chat here:
Welcome to O2. Someone will be with you soon.
You're through to Niraj.
Niraj: Hi I'm Niraj. How can I help?
Justin: Hi there, I called o2 yesterday to get a nano sim replacement for my ipad mini (I previously had a pay/go micro sim for my ipad. I was told to go into a store to get one. I was given today a new nano sim and I've put it into the ipad mini - It says I need to register it and to quote the id: ****. can you help?
Niraj: Are you on a Pay Monthly or Pay and Go tariff?
Justin: I *was* on a mobile broadband pay/go tarif. This is now cancelled. I have a new nano sim and would like to register it for pay/go mobile broadband (data only).
Niraj: Please stay connected while I transfer your chat to my support team.
We’re putting you through to the right person, won’t be long.
You're through to 'O2 : Visha'
Visha: Hi I'm O2 : Visha. How can I help?
Justin: Hi there, I called o2 yesterday to get a nano sim replacement for my ipad mini (I previously had a pay/go micro sim for my ipad. I was told to go into a store to get one. I was given today a new nano sim and I've put it into the ipad mini - It says I need to register it and to quote the id: ******. can you help?
Justin: I *was* on a mobile broadband pay/go tarif (number: *****). This is now cancelled. I have a new nano sim and would like to register it for pay/go mobile broadband (data only).
Visha: I'll check this for you. Please allow me a moment.
Justin: The ID is: id: *******
Justin: thank you
Visha: You're welcome.
Visha: Can you please help me with the email so I can send you the steps to register it?
Justin: my email address is ****
Visha: Thanks.
Visha: I've sent the email to you. You'll receive it shortly and follow the steps.
Justin: I've followed these steps 😞 and it says I need to call O2 to register the nano sim
Visha: Okay.
Visha: Its a blank Pay Monthly SIM card with no number on it.
Visha: Do you want to purchase a contract?
Justin: a pay/go contact
Visha: This is wrong SIM card you got. Please visit the O2 shop and ask for the issues and get the nano SIM card for iPad.
Justin: I did that! they gave me this card and asked me to call or speak to you!
Justin: My nearest o2 shop is 30 miles away!
Justin: I cant go back!
Justin: Please help?
Justin: They told me they only have these cards in the shop. and that customer service person would help me
Visha: I'm sorry for the trouble and wrong information provided but you need to visit O2 shop for this and get right SIM card for iPad.
Justin: So I wasted a £30 journey into a shop, was given the wrong information?
Justin: And you cannot help?
Visha: I'm sorry for the trouble but right now there is no SIM card available for iPad mini.
Justin: Can you send me the correct card? I am only trygin to get a pay monthly contract with o2. I dont want to use another carrier service unless I have to. But so far this is bad customer service and I have done all the work. No one is helping and everyone says it's someone else who has to help!
Justin: Ok.
Visha: Please understand that O2 has not come up with any mini sim card and plan for iPad mini. You have purchased iPad mini from Apple and not from O2. As O2 will come up with minim sim card and package for iPad mini, it will be updated on the website.
O2 has ended this chat session.
