Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0
Accepted Solution

Ios 8 update

I updated my iPhone 5 yesterday, since then it is not connecting to the O2 network. I have checked the connectivity for our area and it says they are working on a mast? Does it take2 days to do this or could it be to do with the update? Live chat offline is not available at the moment, can anybody help?
Anonymous
Posts: 0

Re: Ios 8 update

[ Edited ]
Hi

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

O2 don't give live time updates on repairs.

Parts , engineers, weather and access to land all play a part.
Anonymous
Posts: 0

Re: Ios 8 update

Hey @Anonymous  Can you send @Anonymous the O2 status checker?

That's the best way for her to keep up to date officially.

Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Ios 8 update

It can take any length of time to fix, it all depends on the nature of the fault unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Ios 8 update

Status checker here http://status.o2.co.uk/
It's the only place with up to date info
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)