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Posts: 70,190
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Registered: ‎04-01-2009

Re: Internet not working abroad

[ Edited ]

@Borage wrote:

How can I text ACTIVE to 2020 when my O2 SIM will not give me any service here in Hungary


Have you tried selecting another network manually?

Try cleaning the sim card and rebooting the phone.

Posts: 72,729
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Registered: ‎14-01-2013

Re: Internet not working abroad

[ Edited ]

@BorageCheck your internet settings here. Your APN may be wrong for use of an iphone abroad. It also depends whether you are on contract or PAYG.

https://www.teamknowhow.com/discover/discover/o2-apn-settings

If it's idata, you may have to change it to mobile.o2.co.uk (then it will need changing back when you return to the UK)

*The Game Is On*


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Registered: ‎16-08-2013

Re: Internet not working abroad

I have the same problem
Posts: 88,232
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Registered: ‎04-04-2012

Re: Internet not working abroad


@samdtd wrote:
I have the same problem

If you have an iPhone, change your apn to "mobile.o2.co.uk" 

If any other phone, text the word "ACTIVE" to 2020 or manually input the data settings https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

If still no good, try a manual network selection and choose a different network.

Finally, contact customer services to get your account checked for any internayional bars http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎22-05-2019

Re: Internet not working abroad

Many thanks for the advice. I have payg and changing the APN on my iPhone did the trick. Will I need to change it back to idata on returning to the UK?
Posts: 72,729
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Registered: ‎14-01-2013

Re: Internet not working abroad

Hi @Speedology 

Yes you will wink

*The Game Is On*


Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Internet not working abroad

When you come back call customer service and ask them to put you on the correct bolt on @Speedology