Can anyone help with this question?
I have a pay monthly contract with 500 minutes of talk time. I have had this for several years now and it has always served the purpose. 2 days before my limit was due to refresh I hit the 500 minute limit, so now expect to pay at O2s standard tariff rate. To avoid picking up charges, a friend contacted me from their BT landline and the discussion took 50 minutes. To my horror, I discovered that I now had a £11 charge on my monthly invoice for this call. I spoke to my friend who checked their bill and he also had a £7.70 charge (0.35ppm) on his invoice, so the 50 minutes call from BT landline to O2 mobile cost £18+. Should I now expect any inbound call to incur a cost while I'm outside of my tariff allowance - it seems criminal this can happen and isn't explained in the O2 website tariff detail at all - can anyone confirm this is how it works?
