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Posts: 100,319
Topics: 546
Solutions: 12,750
Registered: ‎04-04-2012

Re: Imessage only finds my pre-ported number

@VestyMcVestFace 

It must be getting the number from the sim so hopefully a blank sim will fix it. 

It's appearing on other devices due to the iCloud connection.

Is your number still showing in My Number as may have been deleted or changed when you took sim out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 13
Registered: ‎30-10-2019

Re: Imessage only finds my pre-ported number

@MI5 

 

I took sim out of Iphone6, and logged out of Icloud in the Iphone 6.

 

Put it into iphone11,

 

and now in my apple ID/ilcoud settings it only says reachable at:

Email address

Temp o2 Number

 

--

 

So yes for some reason imessage insists on thinking that the Iphone 11s mobile number is still the temporary o2 number

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Posts: 100,319
Topics: 546
Solutions: 12,750
Registered: ‎04-04-2012

Re: Imessage only finds my pre-ported number

I think we have to wait for new sim now @VestyMcVestFace 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 13
Registered: ‎30-10-2019

Re: Imessage only finds my pre-ported number

@MI5 

Yes that seems last chance saloon now,

Been trying all day for a solution

 

have just put the sim back into the Iphone6, and Imessage connected to the correct number straight away

 

put into Ihone11 and it wont do the same.

 

 

May try a facotry reset on the iphone 11 tomorrow if the sim doesnt arrive tomorrow

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Community Manager
Posts: 6,850
Registered: ‎18-02-2016

Re: Imessage only finds my pre-ported number

Hey @VestyMcVestFace please let us know how you get on with the new sim! 

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Level 1: Joiner
Posts: 13
Registered: ‎30-10-2019

Re: Imessage only finds my pre-ported number

@Martin-O2 

@MI5 

 

So new sim came today,

 

Activated my sim, the swim swap was almost immediately.

 

So before putting new Sim in I signed out of Icloud/Applie ID. Turned Imessage/facetime off.

 

And restarted phone using network reset.

 

Phone booted up and Imessage connected to the correct number straight away

 

 

So this seems to have fixed it.

 

Very weird bug, not sure if its a issue wuth the Iphone 11, Imessage, the initial o2 port, or the Sim Card - or a bizarre combination of multiple of these.

 

 

To me it seems like the initial port worked as i was recieving phone calls and SMS as normal, but for some reason the pre proted number was etched into the sim card even after the port, and Imessage was connecting to this.

 

 

Hopefully if anyone finds this thread in teh future it will solve it for them

 

Thanks for the help @MI5 

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Posts: 100,319
Topics: 546
Solutions: 12,750
Registered: ‎04-04-2012

Re: Imessage only finds my pre-ported number

Glad that fixed it Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 46: Trendy
Posts: 5,583
Registered: ‎26-03-2014

Re: Imessage only finds my pre-ported number

Well done for persevering @VestyMcVestFace, and @MI5 for the help!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Community Manager
Posts: 6,850
Registered: ‎18-02-2016

Re: Imessage only finds my pre-ported number

Great job @MI5 ! Thanks for coming back and letting us know @VestyMcVestFace. Really pleased this one is sorted. cool

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Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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