IPhone 5 Warranty

[Anonymous]

If I buy an iphone 5 on contract from O2, who is responsible for my warranty/repair if for e.g. the charger proves to be faulty within first year. My belief is that under sale of goods the primary responsibility lies with the retailer (in this case o2). Is that incorrect? Nearest O2 5 miles away, nearest Apple 40 miles. O2 unhelpful.

[jonsie · Accepted solution]

O2 as the retailer.

[adamtemp64]

you are correct

But I had one fail a few month after getting my 4s rang apple and they just posted me one out no need to return the old one  

[Bambino]

O2 are not selling the iPhone 5 any more, except for refurbs, I believe.

[perksie]

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@Bambino wrote:

O2 are not selling the iPhone 5 any more, except for refurbs, I believe.

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I suspect they mean that they already have one, of course they may be trying to predict the future? 😕

[Anonymous]

The phone is an Iphone 5S purchased late October 2103 but, in any case, the question was a general one re. liability.

O2 customer service (in shop and online) deny any responsibilty and insist that I would have to send or take it to Apple, at my own expense. Which, to me, seems to fly in face of Sale of Goods act etc.

[Anonymous]

Ooops. October 2013 (not predicting future)

[Anonymous]

My experience would say Apple will look after you.

[adamtemp64]

It may be worth noting that the apple 1 year warranty is in addition to the soga.

Apple will swap on the spot yet o2 would send it away for repair as it is allowed to under soga.

But as I said apple just sent me one out no questions asked.

We all recomend in year 1 you deal direct with apple as we here so many horror stories re the o2 repair company.