cancel
Showing results for 
Search instead for 
Did you mean: 

IPad not access mobile data

HMx
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

HI I can't seem to use my I PAD when I don't have a Wi FI connection. Ayy ideas ? Hx

Message 1 of 2
1,882 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149394 Posts
  • 641 Topics
  • 28495 Solutions
Registered:

@HMx 

Assuming you have a mobile data sim attached to the iPad start off by checking that mobile data is enabled in settings, also scroll down to check that all apps have access to data granted.

If that doesn't work, try resetting your network settings to reset your apn, which should be "idata.o2.co.uk" when in the UK.

Finally if still no luck, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
1,865 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 149394 Posts
  • 641 Topics
  • 28495 Solutions
Registered:

@HMx 

Assuming you have a mobile data sim attached to the iPad start off by checking that mobile data is enabled in settings, also scroll down to check that all apps have access to data granted.

If that doesn't work, try resetting your network settings to reset your apn, which should be "idata.o2.co.uk" when in the UK.

Finally if still no luck, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
1,866 Views