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IPad not access mobile data

HMx
Level 1: Joiner
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HI I can't seem to use my I PAD when I don't have a Wi FI connection. Ayy ideas ? Hx

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MI5
Level 94: Supreme
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@HMx 

Assuming you have a mobile data sim attached to the iPad start off by checking that mobile data is enabled in settings, also scroll down to check that all apps have access to data granted.

If that doesn't work, try resetting your network settings to reset your apn, which should be "idata.o2.co.uk" when in the UK.

Finally if still no luck, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150429 Posts
  • 642 Topics
  • 28641 Solutions
Registered:

@HMx 

Assuming you have a mobile data sim attached to the iPad start off by checking that mobile data is enabled in settings, also scroll down to check that all apps have access to data granted.

If that doesn't work, try resetting your network settings to reset your apn, which should be "idata.o2.co.uk" when in the UK.

Finally if still no luck, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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