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Anonymous · ‎29-07-2014

I have 2 iPads, a 2nd gen and a new Air.
Both are 3G, the 2 has a dormant sim and the Air a new sim.
Both were/are £10/month 1g data.
The 2 always worked abroad, it gets the local carrier here in Austria now, but with no data as the payments have stopped.
The Air can't connect to any Austrian carrier, despite being a live data account being payed for.

Any suggestions? Various people on here say the data sims are UK only, so how come the old 2 worked, and still sees a carrier, but the new Air doesn't...???!!

MI5 · ‎02-09-2014

That was always my understanding that the data sims only worked in the UK with your allowances but I guess it's possible to top up and use credit when abroad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-09-2014

I was under that impression too.

Their has been past threads on the same subject.

Perhaps @Toby and @Anonymous can officially clarify please.

Cleoriff · ‎02-09-2014

@MI5 wrote:
That was always my understanding that the data sims only worked in the UK with your allowances but I guess it's possible to top up and use credit when abroad?

Is that just with the IPad @MI5 or any device?

Veritas Numquam Perit

MI5 · ‎02-09-2014

@Cleoriff wrote:
@MI5 wrote:
That was always my understanding that the data sims only worked in the UK with your allowances but I guess it's possible to top up and use credit when abroad?
Is that just with the IPad @MI5 or any device?

Any data only sim that gives an allowance in exchange for a monthly fee is for UK use only.

What I don't know (as I don't have a data only sim) is if it can be topped up like a payg sim and data use be charged for out of the credit?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-09-2014

I don't have the answer to that at all.... obviously.

I think we agreed though that when I had the initial struggle with my HP Slate when in Spain...It would be better for me to buy a local sim...of course that was not necessary (for me) when I had Wifi installed in apartment.....:smileywink:

However...thats a bit different to the OP's dilemma....

Veritas Numquam Perit

Anonymous · ‎02-09-2014

I've asked for clarification.

MI5 · ‎02-09-2014

It'll be useful info for the memory bank....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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