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IPHONE 5 Sim Swap to keep same number on NANO Sim.

Anonymous
Not applicable

I recently Bought a Apple Iphone 5 online and switched my Number to the new NANO Sim card in a Local 02 shop.
They Switched my Phone Number across and advised it can take up to 1 - 2hour for it to change details across.
It's now 12 hours and My phone network has been set on "No Service" all day, Cannot  get set up with 02 uk.
Updated to IOS 7, Have turned off my Old phone (Iphone 4) and new Phone (Iphone 5) for more than one hour and still same issue.
Have tried also Resetting the Network by General then Reset, Same issue.
Also Connected to Itunes, But same issue.

Anyone know any fixes?

Message 1 of 17
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Anonymous
Not applicable

Yeah, What I'm going to do tomorrow is go into the 02 Shop and Request a New Nano Sim.
Or even Get them to check my Phone to see what would be holding this back.
Probably be only fix at this stage. 
Thanks for the Help Cheers

Message 11 of 17
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MI5
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Good luck and let us know how it goes.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 17
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Anonymous
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Hey, Just updating yous on the Process.
I went into the 02 Shop today and they advised me to Turn Both old and New Phone of for 6 Hours and check it again.
If same issue continues then they said they will try and Swap the card again.

Message 13 of 17
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MI5
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It shouldn't be taking this long - I think something went wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 17
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Anonymous
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Yeah, I agree also, I have waited 11 Hours and Turned my Phone back on, Same no Service issue.
Will have to go back into the 02 shop again tomorrow to see what they think. 

Message 15 of 17
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Anonymous
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Hey, called back in to 02 today and they checked my Phone,
Turned out that the Sim Card they had set up was not done correctly.
That would explain the No Network.
Have it now switched over to my Correct Number and shows "02 uk" But am receiving No Bars, Which Probably Normal as it was only done 1 Hour ago.

Message 16 of 17
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MI5
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It's more promising at least...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 17
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