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Anonymous
Posts: 0

IP5 - No internet + Contract Messed Up..

So firstly I went into apple this morning to upgrade my phone to the white 16gb on the £26 on&on with a one off price of 249.99 - Apple didn't have an option on their end for the tariff only the £31 contract. I asked if they could ring O2 so they did and O2 just replied saying the £26 on&on was down and couldn't be upgraded to that today.. So I had two choices either to take the £31 contract out or leave with no iPhone.. Ofcourse I left with the iPhone but I'm really not happy at situation.


Also my calls+texts worked fine straight away but just not getting any internet? My allowance is 1gb and just not on? Only works on Wifi..

 

Today is meant to be a good day! Thanks

Posts: 70,355
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: IP5 - No internet + Contract Messed Up..

First of all check your APN serttings or text ACTIVE to 2020. Also check there are no problems in your area.

Posts: 16,395
Topics: 293
Kudos: 1,845
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Registered: ‎13-08-2008

Re: IP5 - No internet + Contract Messed Up..

sound like on and on non iphone added so need to manually change apn's or ring o2 (if you can get through and get them to change data to iphone data.

 

Follow the settings here http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=582&tab=8 same for all models use non iphone contract options  and internet etc will work

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: IP5 - No internet + Contract Messed Up..

Nope all APN set up fine followed instructions and already done? Must be a fault there end!

Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: IP5 - No internet + Contract Messed Up..

which apn's are you using and have you turned off and turned back on to complete the changes?

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: IP5 - No internet + Contract Messed Up..

Tried turning off/on and idata.o2.co.uk

Anonymous
Posts: 0

Re: IP5 - No internet + Contract Messed Up..

My internet doesn't work either with iphone 5. Only wifi...

Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: IP5 - No internet + Contract Messed Up..

did you try mobile.o2.co.uk ?

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: IP5 - No internet + Contract Messed Up..

yep. mobile.o2.co.uk doesn't work for me...

Anonymous
Posts: 0

Re: IP5 - No internet + Contract Messed Up..

Tells me I'm using a wifi connection but obviously when i turn wifi off i can't connect to the internet