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I want to close my bolt on ,'the works for iphone ' and change to 'the ultimate'. How?

Anonymous
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On the o2 website it says you can change bolt ons on MY O2 but no success. I want to upgrade my monthly bolt on 'the works for iphone' to 'the ultimate for iphone' to get more data (1GB to 2GB). Any ideas how without going on the phone to customer services for hours.

 

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MI5
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I agree - I never said otherwise.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Thanks for the mention @Cleoriff I'll pass this information on and get the page updated if necessary. 

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Message 12 of 18
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Martin-O2
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@Anonymous I have an update on this for you. Both the 'The Works' and 'Ultimate' Boltons are both still available. If you are having difficulties upgrading via My O2 the likely cause is that you're on an old tariff. You should contact customer services for help adding the boltons. 

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MI5
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Thanks for confirming Martin.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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@MI5 wrote:
Thanks for confirming Martin.

No problem wink

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Cleoriff
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@Martin-O2 wrote:

@Anonymous I have an update on this for you. Both the 'The Works' and 'Ultimate' Boltons are both still available. If you are having difficulties upgrading via My O2 the likely cause is that you're on an old tariff. You should contact customer services for help adding the boltons. 


Thats good to know @Martin-O2 as they are still showing as available on the website. Thanks for confirming

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jonsie
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Martin-O2
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Yes it's good to know the correct information is available on the website! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
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