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I’ve upgrade, but new phone hasn’t switched on

Anonymous
Not applicable

I set up my new phone (I think!) on Wednesday afternoon / evening, but it hasn't switched over yet. Have I missed something? 

 

I've backed up the old one, then moved it all to the new one - I can get Wifi on the new one, but no calls. 

 

Help! 

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Anonymous
Not applicable
Have you done a sim swap?

http://swapmysim.o2.co.uk

Or call into your nearest store & they will do it for you

View solution in original post

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Anonymous
Not applicable
Have you done a sim swap?

http://swapmysim.o2.co.uk

Or call into your nearest store & they will do it for you
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MI5
Level 94: Supreme
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If your old sim is the same size just put it in the new phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hey @Anonymous How's it going? slight_smile Any help from the advice above?

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