Solved: I've paid my bill but can't make calls

Anonymous · ‎09-10-2017

Hi my phone has a bar on although I paid the bill on Saturday?

Has worked fine until an hour ago?

Wont let me ring 202 number?

Please advise

Cleoriff · ‎09-10-2017

Hi @Anonymous You can either borrow a phone or use a landline to call https://www.o2.co.uk/contactus

Or use live chat....

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎09-10-2017

Hi @Anonymous You can either borrow a phone or use a landline to call https://www.o2.co.uk/contactus

Or use live chat....

Veritas Numquam Perit

jonsie · ‎09-10-2017

You definitely need to call them. Probably their automated system wasn't updated due to the Payment being made over the weekend. So the system wouldn't recognise any payment and automatically barred the account.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-10-2017

Is there ever anyone on live chat? ... they seem to be perpetually looking for an agent

PhoneChanger · ‎09-10-2017

Live chat gets very busy during the day, and no-one knows how many agents there are.

jonsie · ‎09-10-2017

I've just connected straight away using Firefox on mobile. Try a different browser or clear cache and cookies.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎09-10-2017

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-10-2017

MONEY Left bank account 02/10/2017 , 02 says no credit //????? HELP

MI5 · ‎09-10-2017

@Anonymous wrote:
MONEY Left bank account 02/10/2017 , 02 says no credit //????? HELP

You need to call customer service as we can’t see accounts on here, sorry

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-10-2017

Hey @Anonymous and @Anonymous how did you get on when speaking to customer services?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

I've paid my bill but can't make calls

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan