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I've disabled my iPhone

Anonymous
Not applicable

on ‎01-01-2017 11:26

on ‎01-01-2017 11:26

I've disabled my iPhone 5 and it now says to connect to iTunes, I have tried everything it says on the apple website. What do I do?

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Bambino
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‎01-01-2017 11:35 - edited ‎01-01-2017 11:37

‎01-01-2017 11:35 - edited ‎01-01-2017 11:37

@Anonymous  What happens when you connect to iTunes, or are you unable to do that? If the phone is completely disabled, you may not be able to do anything about it today, but if your nearest Apple store is open tomorrow, your best bet would be to take it there.

I will tag @adamtemp64 and @MI5 who are iPhone users, who may be able to offer better advice.

I DO NOT WORK FOR O2



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adamtemp64
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on ‎01-01-2017 11:38

on ‎01-01-2017 11:38

How is it disabled? what steps on the apple site have you already done?

 

This will help us assist you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

on ‎01-01-2017 11:59

on ‎01-01-2017 11:59

Do you mean It's completely not working?

https://discussions.apple.com/thread/5077640?start=0&tstart=0
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Anonymous
Not applicable
In response to Anonymous

on ‎01-01-2017 12:02

on ‎01-01-2017 12:02

Have you entered the passcode too many times? 

 

Heres the iPhone recovery mode

 

http://www.iphonefaq.org/archives/974229

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adamtemp64
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on ‎01-01-2017 15:34

on ‎01-01-2017 15:34

@Anonymous If you can update us it will help us help you

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎01-01-2017 17:17

on ‎01-01-2017 17:17

Try DFU mode
https://www.theiphonewiki.com/wiki/DFU_Mode
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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