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I sound muffled to people calling me

jazzzbears
Level 1: Joiner
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‎22-04-2021 16:45

‎22-04-2021 16:45

Hi people say I sound like I'm in a tunnel when they call me. 

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MI5
Level 94: Supreme
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‎22-04-2021 16:49

‎22-04-2021 16:49

@jazzzbears 

If phone is in a case, remove it and see if any better.

Also, make sure you aren't covering the mic in the way you are holding the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2EmmaLouise
O2 Support
O2 Support
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‎22-04-2021 16:52

‎22-04-2021 16:52

Hi Jazzzbears,

 

It sounds like you might have an issue with the mic and something might be blocking it. 

 

I'd suggest making an appointment with one of our gurus in store to have a look at it for you. You can book an appointment using this link https://guru.secure.force.com/O2DeskStoreLocator.

 

You can also book an appointment with Apple for them to have a look at it. 

 

How old is the phone? If you're due an upgrade or close then it might be worth looking at changing it.

 

Have a great afternoon!

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