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I receve de confirmation order email ...but i did not receve de collection confirmation email 😠

Anonymous
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I receve de confirmation order email ...but i did not receve de collection confirmation email 😠
Message 1 of 20
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adamtemp64
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1 What phone did you order was it on payg or pay monthly?

2 When did you order it

3 when we're you expecting to collect it form the store ? (If I read you post correctly)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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Hi @Anonymous Not sure which email you didnt receive?

To add..this is how to track your order http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

You can also look in My O2 for progress of orders http://www.o2.co.uk/myo2

Veritas Numquam Perit

Girl in a jacket
Message 3 of 20
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Anonymous
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Is iphone 6 s plus ...i order it today about 12 o'clock...i expected to collect it today ...but i need that email to confirm that i can pick up the order
Message 4 of 20
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Anonymous
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I cant find that "my orders " page
Message 5 of 20
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adamtemp64
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To confirm then you ordered today online for collection toady at a store near you ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 20
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Cleoriff
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If you ordered it today at 12md there will be no chance of collecting it by 6pm the same day. Also you have to wait for your order to be confirmed after checking credit status etc....and they send confirmation via email

If you haven't had that... then they are still checking your application @Anonymous

Veritas Numquam Perit

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Message 7 of 20
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Anonymous
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They said my order has been succesfully placed ...and i can pick up the order from the shop near me...but i have to bring with me that confirmation number wich i find in the collection confirmation email ...so i did not receve this email ....
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adamtemp64
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If accepted @Cleoriff you can do same day collect as long as store has stock !! http://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 9 of 20
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Cleoriff
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Ah I see...then you will either have to wait for the email or contact Customer Services @Anonymous

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 10 of 20
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