I receve de confirmation order email ...but i did not receve de collection confirmation email 😠

[Anonymous]

I receve de confirmation order email ...but i did not receve de collection confirmation email 😠

[adamtemp64]

1 What phone did you order was it on payg or pay monthly?

2 When did you order it

3 when we're you expecting to collect it form the store ? (If I read you post correctly)

[Cleoriff]

Hi @Anonymous Not sure which email you didnt receive?

To add..this is how to track your order http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

You can also look in My O2 for progress of orders http://www.o2.co.uk/myo2

[Anonymous]

Is iphone 6 s plus ...i order it today about 12 o'clock...i expected to collect it today ...but i need that email to confirm that i can pick up the order

[Anonymous]

I cant find that "my orders " page

[adamtemp64]

To confirm then you ordered today online for collection toady at a store near you ?

[Cleoriff]

If you ordered it today at 12md there will be no chance of collecting it by 6pm the same day. Also you have to wait for your order to be confirmed after checking credit status etc....and they send confirmation via email

If you haven't had that... then they are still checking your application @Anonymous

[Anonymous]

They said my order has been succesfully placed ...and i can pick up the order from the shop near me...but i have to bring with me that confirmation number wich i find in the collection confirmation email ...so i did not receve this email ....

[adamtemp64]

If accepted @Cleoriff you can do same day collect as long as store has stock !! http://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

[Cleoriff]

Ah I see...then you will either have to wait for the email or contact Customer Services @Anonymous

http://www.o2.co.uk/contactus