Solved: Re: I phone 5

Anonymous · ‎06-10-2015

need help

I phone 5 suddenly wont work- cant get access - neither fingerprint or keypad codes are accepted - I took off screen cover to see if that helps- no luck

any ideas guys?

Cleoriff · ‎06-10-2015

Plug it into charger first to make sure its fully charged.....then try this...

Hold the Home and Power buttons at the same time. The Apple logo should appear in 10-20 seconds. Release both buttons, wait about a minute and your phone should be back to normal

If you are in any doubt...have a look at this video

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎06-10-2015

Plug it into charger first to make sure its fully charged.....then try this...

Hold the Home and Power buttons at the same time. The Apple logo should appear in 10-20 seconds. Release both buttons, wait about a minute and your phone should be back to normal

If you are in any doubt...have a look at this video

Veritas Numquam Perit

Anonymous · ‎07-10-2015

Try a full restore via iTunes

Anonymous · ‎07-10-2015

Hi @Anonymous and welcome to the O2 community. Let us know how you get on after trying the above recommendations.

PhoneChanger · ‎07-10-2015

Do you get any messages on screen?

MI5 · ‎07-10-2015

Try a DFU mode repair https://www.theiphonewiki.com/wiki/DFU_Mode

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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