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Level 1: Joiner
Posts: 2
Registered: ‎04-10-2018

I'm unable to use my iPhone XS Max

So I was on a call when my iPhone went black....

Now its unresponsive!

I'm unable to do doing anything including restart it....

I have tried to use the volume keys and hold the lock key but still nothing....

I have plugged the charger in but it makes no diffenece. 

Is there a number I can call o2 from a landline?

I need help ASAP please?

Posts: 16,322
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Registered: ‎13-08-2008

Re: I'm unable to use my iPhone XS Max

https://support.apple.com/en-gb/HT201412 Apples tips and all o2 contact details below http://www.o2.co.uk/contactus

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Community Manager
Posts: 2,691
Registered: ‎18-04-2018

Re: I'm unable to use my iPhone XS Max

Good morning @Suyen, and sorry to hear you're having some issues with your phone - did you get a chance to look through the advice above? Any progress?

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Posts: 971
Topics: 8
Kudos: 108
Solutions: 32
Registered: ‎13-07-2008

Re: I'm unable to use my iPhone XS Max

If the steps in the linked apple document don't work then I'd suggest the following


If you have an Apple store near you it may be worth making an appointment with the Genius Bar. If the handset is faulty you should walk out with a replacement


If not you can have a box mailed out to you by Apple to send the handset back to them to be repaired or replaced. This will take a few days though


Both methods are probably faster than approaching O2


You can start the ball rolling with Apple at https://support.apple.com