O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 2
Registered: ‎04-10-2018

I'm unable to use my iPhone XS Max

So I was on a call when my iPhone went black....

Now its unresponsive!

I'm unable to do doing anything including restart it....

I have tried to use the volume keys and hold the lock key but still nothing....

I have plugged the charger in but it makes no diffenece. 

Is there a number I can call o2 from a landline?

I need help ASAP please?

Posts: 16,322
Topics: 289
Kudos: 1,812
Ideas: 6
Solutions: 1,297
Registered: ‎13-08-2008

Re: I'm unable to use my iPhone XS Max

https://support.apple.com/en-gb/HT201412 Apples tips and all o2 contact details below http://www.o2.co.uk/contactus

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Community Manager
Posts: 2,691
Registered: ‎18-04-2018

Re: I'm unable to use my iPhone XS Max

Good morning @Suyen, and sorry to hear you're having some issues with your phone - did you get a chance to look through the advice above? Any progress?


 We're looking for new Community members!

  → Check out these lovely quotes from our existing community members! 
  → Join our forum by registering here 
5 reasons to belong to the O2 community

Posts: 971
Topics: 8
Kudos: 108
Solutions: 32
Registered: ‎13-07-2008

Re: I'm unable to use my iPhone XS Max

If the steps in the linked apple document don't work then I'd suggest the following

 

If you have an Apple store near you it may be worth making an appointment with the Genius Bar. If the handset is faulty you should walk out with a replacement

 

If not you can have a box mailed out to you by Apple to send the handset back to them to be repaired or replaced. This will take a few days though

 

Both methods are probably faster than approaching O2

 

You can start the ball rolling with Apple at https://support.apple.com