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Level 1: Joiner
Posts: 2
Registered: ‎04-10-2018
Accepted Solution

I'm unable to use my iPhone XS Max

So I was on a call when my iPhone went black....

Now its unresponsive!

I'm unable to do doing anything including restart it....

I have tried to use the volume keys and hold the lock key but still nothing....

I have plugged the charger in but it makes no diffenece. 

Is there a number I can call o2 from a landline?

I need help ASAP please?

Posts: 16,379
Topics: 290
Kudos: 1,835
Ideas: 6
Solutions: 1,307
Registered: ‎13-08-2008

Re: I'm unable to use my iPhone XS Max

https://support.apple.com/en-gb/HT201412 Apples tips and all o2 contact details below http://www.o2.co.uk/contactus

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: I'm unable to use my iPhone XS Max

Good morning @Suyen, and sorry to hear you're having some issues with your phone - did you get a chance to look through the advice above? Any progress?

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy

Posts: 979
Topics: 8
Kudos: 119
Solutions: 33
Registered: ‎13-07-2008

Re: I'm unable to use my iPhone XS Max

If the steps in the linked apple document don't work then I'd suggest the following


If you have an Apple store near you it may be worth making an appointment with the Genius Bar. If the handset is faulty you should walk out with a replacement


If not you can have a box mailed out to you by Apple to send the handset back to them to be repaired or replaced. This will take a few days though


Both methods are probably faster than approaching O2


You can start the ball rolling with Apple at https://support.apple.com