on 10-01-2019 15:08
So I was on a call when my iPhone went black....
Now its unresponsive!
I'm unable to do doing anything including restart it....
I have tried to use the volume keys and hold the lock key but still nothing....
I have plugged the charger in but it makes no diffenece.
Is there a number I can call o2 from a landline?
I need help ASAP please?
Solved! Go to Solution.
on 10-01-2019 15:27
iPad Pro 11” 2018 256gb refresh o2 family discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 11-01-2019 10:18
Good morning @Suyen, and sorry to hear you're having some issues with your phone - did you get a chance to look through the advice above? Any progress?
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on 12-01-2019 08:50
If the steps in the linked apple document don't work then I'd suggest the following
If you have an Apple store near you it may be worth making an appointment with the Genius Bar. If the handset is faulty you should walk out with a replacement
If not you can have a box mailed out to you by Apple to send the handset back to them to be repaired or replaced. This will take a few days though
Both methods are probably faster than approaching O2
You can start the ball rolling with Apple at https://support.apple.com