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I’m not receiving or able to make calls

Liz27
Level 1: Joiner
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I up graded my phone to iphone11 but now I’m not receiving or able to make call. I don’t receive texts massages 

 

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MI5
Level 94: Supreme
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@Liz27 

You need to put your old sim in the new phone or do a sim swap if it doesn't fit Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124031 Posts
  • 612 Topics
  • 20105 Solutions
Registered:

@Liz27 

You need to put your old sim in the new phone or do a sim swap if it doesn't fit Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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