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Level 1: Joiner
Posts: 4
Registered: ‎19-07-2017
Accepted Solution

I'm not getting text messages from certain people

Hi,

 

I'm not getting text messages from certain people. I can send to them, but their replies are not getting through. We can phone each other and they are not blocked on my phone, nor am I on theirs. They are on different networks.

 

Checked with O2 and it’s not a ‘network issue’ as there are apparently no problems on my account.

Does anyone have any ideas?

 

Cheers

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: I'm not getting text messages from certain people

Double check you haven't added them to spam.
The spam list is usually found in the text message app settings as opposed to the normal blocking settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2017

Re: I'm not getting text messages from certain people

Hi,

 

That was the first thing I checked :0(

 

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: I'm not getting text messages from certain people

Maybe they are having a problem sending them?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2017

Re: I'm not getting text messages from certain people

They can send to other people .....

 

You can see why I'm confused.

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: I'm not getting text messages from certain people

[ Edited ]

Yeah, no logic to it at all.....

A couple of things to try.

1 - Take sim out and give it a wipe with a dry cloth.

2 - Manually select Vodafone network and wait for it to fail, then reselect O2 and see if that pushes them through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2017

Re: I'm not getting text messages from certain people

[SOLVED]

 

One word. iMessagerage

 

Worked with some people, not others. (All were using iPhones).

 

Turned it off, problems went away.grin

 

The thing is, I hadn't turned it on in the first place as I don't like the concept. Naughty upgrade perhaps ....Destroy

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: I'm not getting text messages from certain people

So the vital piece of info was missing Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,583
Topics: 767
Registered: ‎14-01-2013

Re: I'm not getting text messages from certain people

Well that explains it then....joy

*The Game Is On*

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Posts: 84,487
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: I'm not getting text messages from certain people

Nicely worked out @IDP 😉

Of course we don't have such problems with Android.....😁

#justsayin'