Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎07-01-2019
Accepted Solution

I have ordered a item, now its out of stock!

I have ordered the iPhone 8plus 64g in the colour space grey and it says that it is in stock right? So have ordered the phone, get the confirmation email then a few minutes later I get an email saying that the item is not in stock. So I was wondering if anyone had an idea of how long it takes for the item to come back into stock and anyone with a similar problem or have had please could you leave me with some advice as I am rather impatient. 

Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: I have ordered a item, now its out of stock!

@MichaelaMiller we'd have no idea as we are all customers like yourself, but we do know that it matters not if a phone says in stock, as O2 don't have a live stock system and they prefer to take your money and make you wait for the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: I have ordered a item, now its out of stock!

@MichaelaMiller

The only thing you can do is contact customer services

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 8,054
Topics: 105
Kudos: 1,627
Solutions: 517
Registered: ‎17-03-2015

Re: I have ordered a item, now its out of stock!

As usual take the money but don’t come up with the goods. It’s false advertising in my opinion to say it’s in stock when it’s not but that’s the way they want to play it
iPhone XR 64GB