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I have o2 travel but still no signal abroad

NoSignalAbroad
Level 1: Joiner
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on ‎09-06-2018 12:29

on ‎09-06-2018 12:29

Pretty much sums it up in the topic title. Mobile data is on and data roaming but I still don’t have any signal and can only get on the internet when attached to WiFi. Any ideas? Thanks in advance.
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Anonymous
Not applicable

on ‎09-06-2018 12:40

on ‎09-06-2018 12:40

Hi @NoSignalAbroad have you tried manually searching for a network on your phone? 

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adamtemp64
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on ‎09-06-2018 12:42

on ‎09-06-2018 12:42

@NoSignalAbroad If you have no signals it could be a local network issue or as suggested do a manual network selection . Where are you abroad ? 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎09-06-2018 12:43

on ‎09-06-2018 12:43

No signal whatsoever or just no data?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Glory1
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‎09-06-2018 12:45 - edited ‎09-06-2018 13:23

‎09-06-2018 12:45 - edited ‎09-06-2018 13:23

Hi @NoSignalAbroad

Are you using an iPhone? If so, you may want to change your apn to mobile.o2.co.uk as well as following the advice of @Anonymous above.

Please let us know how you get on and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Anonymous
Not applicable

on ‎11-06-2018 09:59

on ‎11-06-2018 09:59

Some networks are incompatible when roaming. I also have an MLS (WIND) Free to go F2G. OK FOR PHONE CALLS AND DATA But in compatible with O2 Wifi Hotspots
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EmilieT
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on ‎11-06-2018 13:43

on ‎11-06-2018 13:43

Hi @NoSignalAbroad, and welcome to the forum slight_smile Did either of the suggestions above help you get this working?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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jonsie
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In response to Anonymous
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on ‎11-06-2018 13:43

on ‎11-06-2018 13:43

O2 should roam in most countries with their normal sim cards.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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