I have no phone

[MarkHammond]

Please can you urgently help me 

I dropped my phone in the sea and it has completely broken. I have no phone and now have to isolate for 14 days 

please can you help me with my insurance claim and direct me with what I need to do next 

thank you 

mark

[personal details removed]

[Cleoriff]

Hi @MarkHammond 

If claiming from O2 insurance you need to contact them and O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@MarkHammond 

Help and claim form to send off here https://www.o2.co.uk/help/digital-services/o2-insurance

[O2Karl]

Hi @MarkHammond 

We can not access individual accounts within the community.  But can help you on how to make a claim.

If the phone is no longer working you can not ring 202 from your mobile so I would recommend calling our landline number at 0344 809 0202. which is a standared rate call.

Once you are through follow the automated system and when asked the reason you are calling say "Insurance Claim" you will then be put through to start the insurance process of a new claim.

I hope this helps Mark.