I got the Apple Watch Series 5 but I cant get the my data plan to work

[hamzab_]

I got the Apple Watch Series 5 from o2 today and I set it up. But when I got to the part where I have to set it up with my data plan o2 wouldn't let me, this message kept popping up instead "Oops, something went wrong. Try again and if the problem continues call 202 for free from your o2 mobile, quoting reference code 15".

I did try calling them but due to COVID-19 they didn't deal with my problem.

I did recieve a text message from o2 yesterday that said"We've connected your Apple Watch Airtime Plan".

Can anyone please suggest a solution to this.

[Cleoriff]

@hamzab_ 

Sorry no, there appear to be some system issues with the Apple Watch currently. Many  people are having similar problems.

[jonsie]

There seems to be a general problem affecting many customers today with idata for the watch.

[hamzab_]

Does that mean I should return the Apple Watch or is it just for now the system issues will be fixed soon?

[hamzab_]

So the problem will be resolved soon by o2 or the Apple Watch itself is faulty?

[MI5]

It's an O2 issue.

[Cleoriff]

Deleted by me.

[hamzab_]

Basically I'll have to wait for o2 to fix the issue then?

[Cleoriff]

Yes @hamzab_ 

[MI5]

That's the only option I'm afraid.