cancel
Showing results for 
Search instead for 
Did you mean: 

I applied for iphone x mi to download 29.99 for upfront but i did not receive any confirmation on th

Anonymous
Not applicable
I applied for iphone x mi to download 29.99 for upfront but i did not receive any confirmation on the email address but my money was withdrawnin account
Message 1 of 3
1,784 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 153089 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

@Anonymous

You need to speak to customer services to see if you have been accepted http://www.o2.co.uk/contactus

Order tracking help here too http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,780 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 153089 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

@Anonymous

You need to speak to customer services to see if you have been accepted http://www.o2.co.uk/contactus

Order tracking help here too http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,781 Views

jonsie
Level 94: Supreme
  • 97171 Posts
  • 614 Topics
  • 7208 Solutions
Registered:

It's possibly a credit check. Once accepted you should get the contract by email and clicking on the links confirms that you accept the terms. Once the phone is despatched you will receive a tracking number by email. Until then it's just waiting. 

Customer service will tell you the status of your order as to whether it's been accepted or in the referral stage. 

Message 3 of 3
1,682 Views