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How to unlock iphone5?

Anonymous
Not applicable

Hi,

 

The customer service team is saying that my security details are wrong on their site so i have to update it first. But all my details are correct and security checks were done initially when the contract was started. Don't know what to do now. 

 

Please help if anyone can.

 

Thanks

Lijy

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Accepted Solutions

Anonymous
Not applicable
Are they talking about your account password ?

Speak to O2 customer service to clarify your account details.
O2 Customer Services. 202 for Contract. 4445 for PAYG.

Insert the sim card and make a few chargeable calls to latch the imei of the phone to your account and then try the unlock form again.

The iPhone 5 does not need iTunes to complete the unlock process.
You could try an alternative networks sim in it just to see.

View solution in original post

Message 2 of 7
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Anonymous
Not applicable
Are they talking about your account password ?

Speak to O2 customer service to clarify your account details.
O2 Customer Services. 202 for Contract. 4445 for PAYG.

Insert the sim card and make a few chargeable calls to latch the imei of the phone to your account and then try the unlock form again.

The iPhone 5 does not need iTunes to complete the unlock process.
You could try an alternative networks sim in it just to see.
Message 2 of 7
4,011 Views

MI5
Level 94: Supreme
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Registered:
Security failed can be wrong password, wrong tariff, wrong phone number etc. Double check everything on the form is correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
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Anonymous
Not applicable

Hi,

 

Because I don't remember the password, i put details of my last bill and mobile number. So that should be enough. I will try to speak to them though.

 

Thanks

Lijy

Message 4 of 7
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MI5
Level 94: Supreme
  • 151673 Posts
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Registered:
Unfortunately you'll need the correct password. Call 202 who will help you to reset it then use the new password on the form.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
Hope all goes ok for you.
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Anonymous
Not applicable

thank you

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