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Official o2 processes here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
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Unless it's changed recently this is the official notice from O2
If you've got an iPhone 8, iPhone 8 Plus, iPhone X, Samsung Galaxy S8 or S8 Plus you won't be able to get it unlocked unless you've paid off your Device Plan in full
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@Anonymous wrote:If my understanding is right it was bought on eBay from someone who got it as an upgrade if that info helps anyone.
All1
From Ebay @Anonymous? Is there any chance you could get in touch with the seller to find what network it was locked to when he bought it? He might be genuine but there are a few sellers on Ebay who buy phones then claim they are lost or stolen...which results in a bar being put on the phone. (They do this to make an insurance claim). Not saying this is what happened but it is something to think about?
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Chances are that the seller is still paying monthly for the phone so you’ll have to wait until o2 release the restriction on the 8 for unlocking if that is the case.
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Best of luck with purchasing off eBay, I hope the seller is honest and trustworthy.
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You need to pass on this info to your friend @Anonymous We never advise buying phones off Ebay....particularly at this time of year...:smileysad:
