Solved: Re: How to tell if my 4G is working? 5S

Anonymous · ‎17-12-2013

Hi Guys,

Upgraded to a 4G tariff today. How do I check whether or not my 4G is active and working properly on my phone? The 4G button is switched on, but other than that I don't really understand how I'm supposed to tell if it's working? (iPhone 5s)

Cheers.

adamtemp64 · ‎17-12-2013

when in a 4g area the data logo will change to say 4g and speedtest will be faster.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎17-12-2013

when in a 4g area the data logo will change to say 4g and speedtest will be faster.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎17-12-2013

You will see "4G" at the top of the screen (instead of 3G, G etc) and if you do a speedtest you should be getting at least 20mbps download.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-12-2013

You should see a 4G logo in your status Barr next to O2-UK

MI5 · ‎17-12-2013

Haha, snap

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-12-2013

You also need to have a 4g SIM card. It will say 4g on it.

Anonymous · ‎17-12-2013

Just to add theirs a really good speed test facility in the MYNETWORK app.

Check here to ensure 4g is working ok in your area.

http://status.o2.co.uk

adamtemp64 · ‎17-12-2013

as you have the 4g data switch your sim is 4g you must have had the carrier update to O2 15.6 and the account upgrade has processed

now you just need to be in a 4g enabled area to test it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

gemz4the1 · ‎23-12-2013

As the others have mentioned, your 4G will be on if there is the 4G logo on the top of your phone next to the O2 logo. If next to your O2 logo says 3G, EDGE or GPRS then your 4G is not on. Even if you have 4G on your tariff, it will not work if 4G is not working in your area. In areas where 4G has been introduced, it could still have intermittent problems so you probably won't get 4G 100% of the time due to issues with the mast in your area.

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