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How to claim insurance

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Petrova
Level 1: Joiner
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on ‎03-11-2020 16:50

on ‎03-11-2020 16:50

How do you claim insurance for both of my tablets?
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MI5
Level 94: Supreme
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on ‎03-11-2020 16:55

on ‎03-11-2020 16:55

@Petrova 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

and if tablets are lost or stolen, you should report them to O2 also Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153060 Posts
  • 652 Topics
  • 29210 Solutions
Registered:

on ‎03-11-2020 16:55

on ‎03-11-2020 16:55

@Petrova 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

and if tablets are lost or stolen, you should report them to O2 also Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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