How do I unlock my phone after closing down my tariff?

[Anonymous]

Just moved to Australia so closed down my o2 contract, paid it all off etc and have an Aus SIM card to put in the handset. I'm trying to unlock my phone so the new SIM card will work and I can't work out how to do it. On the o2 website it says "The only way to unlock your phone is by using My O2 online or via the main menu of the My O2 app." So I click on the first link and the page it takes me to has nothing about unlocking your phone on it. I then download the app, try to sign in and it wont let me because I've already closed my tariff. Can't for the life of me work out how to do it so would appreciate some help. Cheers

[Cleoriff · Accepted solution]

Hi @Anonymous Follow the guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

In My o2 http://www.o2.co.uk/myo2 you need to find device details

[Cleoriff]

More info here @Anonymous via My O2..

If you are having problems (which may be because you have closed your account) then contact customer services https://www.o2.co.uk/contactus

[MI5]

I would use live chat and ask them to process the unlock for you or try submitting the manual form
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[Marjo]

Hi @Anonymous! Were you able to unlock your phone with the advice above? Please let us know how you get on and if we can advise any further.

Thanks @Cleoriff & @MI5!