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Level 1: Joiner
Posts: 1
Registered: ‎09-02-2020

Hotspot

My MacBook connects to my iPhone hotspot but will only get an internet connection when I turn off 4g in the iPhone settings and use 3G. 4g use to work until a few weeks ago.
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Posts: 88,077
Topics: 738
Registered: ‎14-01-2013

Re: Hotspot

@Alex4 

Have you checked the network status? https://status.o2.co.uk/ 

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Posts: 102,121
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: Hotspot

@Alex4 

Try at different times of the day as 4g suffers from slow down due to congestion.

It may work fine at potentially quiet periods when less people are using 4g.

If that confirms congestion, you can use the My Network app to report the issue https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,001
Registered: ‎23-07-2014

Re: Hotspot

Hey @Alex4 , sorry to hear you've been having trouble with your 4G connection. Did any of the helpful suggestions above from @Cleoriff  and @MI5 get you anywhere with this? Please do let us know if you have any additional questions the community could advise on at any point. Smiley Happy

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