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on 12-04-2020 17:29
Hey, I'm a pay monthly customer with an iPhone 7 and I can't hot spot to either my work or home PC.
I used to be able to do this, but haven't needed to for about a year.
I've tried several online trouble shooting guides and have done things like: connected my phone with a cable to the PC, 'forgot' my iPhone on the computer and then re-entered the hotspot code, cleared the phone cache, re-set on network on my phone.
The error message is "Connected, no internet".
Any ideas to fix this please?
Thanks.
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on 13-04-2020 10:01
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on 13-04-2020 10:01
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 12-04-2020 17:30
Call customer service and ask them to put you on the idata package.
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on 12-04-2020 18:37
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on 12-04-2020 18:37
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-04-2020 21:39
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on 12-04-2020 21:39
Thanks anyway, cheers.
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on 12-04-2020 21:45
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on 12-04-2020 21:45
Hi there,
Thanks for this. I've tried that just now, still the same outcome unfortunately.
Thanks anyway, cheers.
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on 13-04-2020 08:49
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on 13-04-2020 08:49
Or is it a customer services tick box that needs to happen first?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 13-04-2020 09:50
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on 13-04-2020 09:50
I'm not convinced this is an iData issue @gmarkj .
The hotspot is working but not allowing data through. I've come across it before but can't remember the fix.....
But yes, anything is worth a try.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-04-2020 10:01
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on 13-04-2020 10:01
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 13-04-2020 10:03
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on 13-04-2020 10:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-04-2020 14:45
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on 13-04-2020 14:45
Hi there @MI5 @gmarkj and @jonsie
Thanks once again for your discussion and thoughts of things to try.
1. APN change:
- I looked up the Apple website about this as I'd never heard of it. It notes that your carrier might not allow this
- As it happens the two areas that they pointed me to to look for this information, nothing is present at all about APN for me, so I out of luck on that tip
2. PC data issue:
- I searched all of my data settings and couldn't find anything to do with an 'unsecured network' but I did find the following
- Data usage > Set data limit > I changed this to 'unlimited'
And it worked!! I've subsequently re-started my machine and tested it all a couple of times and it's all good now.
So, thank you all for your thoughts and tips to try to get to the bottom of this issue. It's very much appreciated. I will also change this on my work PC so when my home internet fails (which has been happening quite a bit lately) I'll still be able to work.
Very much appreciate your kind assistance.
Cheers and keep safe.

