Help iPhone 6S screen cracked, internal graphics affected also, navigation around menus not possible

[Anonymous]

Contract pay monthly with O2, insurance with O2.

Is it possible to get a replacement handset on insurance? I ask as this handset will not work now, impossible to navigate on menus and barely functions since drop.

Will I have to pay out big, despite having insurance?

If anyone can provide any help it'd be appreciated.

[MI5 · Accepted solution]

You will need to pay your excess only.
Call CS to complete your claim form.
http://www.o2.co.uk/contactus

[Cleoriff]

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@MI5 wrote:
You will need to pay your excess only.
Call CS to complete your claim form.
http://www.o2.co.uk/contactus

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Is this still the case as the phone was dropped @MI5?  I thought screen and subsequent damage was outside the remit of O2 insure?

[adamtemp64]

@Cleoriff Depends on which policy @Anonymous has as per the t&c here http://www.o2.co.uk/termsandconditions/finance-and-insurance

[Anonymous]

I have the £12.50 insurance policy, Adam. Will this allow one to get a replacement iPhone 6s or 6?

Can I expect to pay the excess? Any idea of the ballpark figure?

Thanks Adam.

[Anonymous]

Thanks. After paying excess,Any idea of the ballpark figure? Will this allow me to get a replacement iPhone 6s or 6?

[adamtemp64]

http://static.o2.co.uk/www/docs/termsandconditions/4838_O2_Mobile_Insurance_148x210mm_16p_FA_Web.pdf

Try page 12 £60 excess and it will be a direct replacement 6s supplied direct of same spec may be refurbished. 

[Anonymous]

Okay, thanks again Adam.

[MI5]

It's all covered in your policy T&C's

[Anonymous]

It will be a refurbished one as they just give out phones that have either been recycled etc & polished up & it all depends if they have one in stock