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Help! Airtime plan won’t connect to my Apple Watch

MrsKirbs
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I brought a Apple Watch and it won’t connect mobile data. Everytime I log in to my 02 account to activate the mobile data plan it wants me to add a new £5 airtime plan but I already have one. ( 02 have confirmed this)  I have spoken to so many people. The tech team called me and his solution has not worked.anyone else having the problem and can offer me a solution? I’m desperate and at my wits end on how to get this resolved! 

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pgn
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@O2Georgina is on for another short while, see if she can help, @MrsKirbs.

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O2Georgina
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Thanks for the tag @pgn 

@MrsKirbs  I will send you a private message now

 

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pgn
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@O2Georgina wrote:

Thanks for the tag @pgn 

@MrsKirbs  I will send you a private message now

 


Thanks, @O2Georgina - looks like you didn't manage to tie up with @MrsKirbs - hopefully you can get in touch with each other Saturday morning. Thank you.

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O2Georgina
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@pgn  Good morning, I messages yesterday but unfortunately the replies came back a little late but i have messaged again this morning 😀

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AxvngPotential
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Hi, I’m having the same issues with my Watch Ultra which I bought separately. I have now added a £5 plan but still not working. Please help!

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gmarkj
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Can you see if you can help @AxvngPotential please @O2Jonathan @O2Georgina ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Georgina
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Thanks for the tag @gmarkj 

@AxvngPotential  I will send you a private message now

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MrsKirbs
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@O2Jonathan if you could help I would be so grateful I have got no where with help from advisors or tech.. 4 weeks down the line and still no solution! 

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O2Jonathan
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@MrsKirbs I will private message you now.

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