Help! Airtime plan won’t connect to my Apple Watch

[MrsKirbs]

I brought a Apple Watch and it won’t connect mobile data. Everytime I log in to my 02 account to activate the mobile data plan it wants me to add a new £5 airtime plan but I already have one. ( 02 have confirmed this)  I have spoken to so many people. The tech team called me and his solution has not worked.anyone else having the problem and can offer me a solution? I’m desperate and at my wits end on how to get this resolved! 

[pgn]

@O2Georgina is on for another short while, see if she can help, @MrsKirbs.

[O2Georgina]

Thanks for the tag @pgn 

@MrsKirbs  I will send you a private message now

[pgn]

---

@O2Georgina wrote:

Thanks for the tag @pgn 

@MrsKirbs  I will send you a private message now

---

Thanks, @O2Georgina - looks like you didn't manage to tie up with @MrsKirbs - hopefully you can get in touch with each other Saturday morning. Thank you.

[O2Georgina]

@pgn  Good morning, I messages yesterday but unfortunately the replies came back a little late but i have messaged again this morning 😀

[AxvngPotential]

Hi, I’m having the same issues with my Watch Ultra which I bought separately. I have now added a £5 plan but still not working. Please help!

[gmarkj]

Can you see if you can help @AxvngPotential please @O2Jonathan @O2Georgina ?

[O2Georgina]

Thanks for the tag @gmarkj 

@AxvngPotential  I will send you a private message now

[MrsKirbs]

@O2Jonathan if you could help I would be so grateful I have got no where with help from advisors or tech.. 4 weeks down the line and still no solution! 

[O2Jonathan]

@MrsKirbs I will private message you now.